Refund and Return Policy

SSMTOYS Returns & Refund Policy
At SSMTOYS, we want you to shop with complete confidence. We offer a straightforward, fair returns and refund policy that balances your satisfaction with practical considerations for hygiene and product safety. As an online retailer specializing in premium adult toys and sexual wellness products, we follow strict guidelines to ensure all returned items meet health standards while providing you with reliable support.This policy applies to all orders placed on https://ssmtoys.com. Please read it carefully before purchasing.30-Day Return WindowOur standard return period is 30 days from the date you receive your order. If 30 days have passed since delivery, we unfortunately cannot offer a full refund or exchange.To be eligible for a return:

• The item must be unused, in the same condition as received.
• It must be in its original packaging, with all seals, tags, and protective hygiene stickers intact.
• Proof of purchase (order number) is required.

Non-Returnable ItemsFor hygiene and safety reasons, the following items are not eligible for return:

• Any product that has been opened or had its hygiene seal removed/broken.
• Underwear, lingerie, or apparel items.
• Lubricants, oils, or consumable products once opened.
• Gift cards or digital vouchers.
• Personalized or custom-made items.

Returns for Defective or Damaged ItemsIf your product arrives damaged, defective, or incorrect, we will gladly resolve it at no cost to you.Process:

1. Contact us within 7 days of delivery with your order number and clear photos/videos showing the issue.
2. Our team will review and respond within 1–2 business days.
3. If approved, we will provide a prepaid return label (where available) or arrange free replacement shipping.
4. Once the return is received and verified, we will issue a full refund or send a replacement—whichever you prefer.

We stand behind the quality of our products and will always make it right if something arrives not as expected.Returns for Change of Mind (Unopened Items Only)If you simply change your mind and the item remains unopened, unused, and in original sealed packaging, you may return it within 30 days.Key conditions:

• Hygiene seals and protective stickers must be fully intact.
• Original packaging must be undamaged.
• You are responsible for return shipping costs (unless we specify otherwise).
• Original outbound shipping fees are non-refundable.

Once we receive and inspect the return, we will process a refund minus any applicable shipping deductions.Partial RefundsIn certain cases, we may issue only a partial refund:

• Packaging is damaged but the item remains unused and sealed.
• Minor wear on outer box from shipping (item itself unaffected).
• Returns received after the 30-day window but within a reasonable grace period (at our discretion).

Refund Processing

1. Notification: We will email you upon receiving your return and again once inspection is complete.
2. Approval: If approved, your refund will be processed to your original payment method.
3. Timeline: Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

If your refund is delayed:

• Check your bank account or PayPal statement first.
• Contact your card issuer or bank—processing times vary.
• If still missing after 14 days, reply to our confirmation email or contact support.

ExchangesWe do not offer direct exchanges for change-of-mind returns. Instead, we recommend returning the original item for a refund and placing a new order for the desired product. This ensures faster availability, especially for popular items.For defective items, we will replace with the same product at no extra cost.Gift Purchases

• If an item was marked as a gift at checkout and shipped directly to you, a return will result in a gift credit for the full amount.
• If the purchaser shipped to themselves for later gifting, the refund goes to the original buyer, and they will be informed of the return.

Return Shipping Instructions

1. Contact our support team at support@ssmtoys.com to initiate a return and receive the correct return address.
2. Use a trackable shipping service—we cannot be responsible for lost returns.
3. We recommend purchasing shipping insurance for high-value items.
4. Include your order number and contact details inside the package.

Note: Return shipping costs are your responsibility for change-of-mind returns. For quality issues, we cover the cost where possible.International ReturnsThe same 30-day policy applies worldwide. However:

• Return shipping times and costs vary by country.
• Customs duties or taxes on returns are the customer’s responsibility.
• Refunds exclude original shipping fees and any import taxes paid.

Need Assistance?We’re here to help make the process smooth. Contact us anytime:

• Email: rphao2002@gmail.com
• WhatsApp: +1 626-465-6892

Our team responds quickly and will guide you through every step.Thank you for choosing SSMTOYS. We designed this policy to be fair, transparent, and respectful of both your satisfaction and product hygiene standards. Shop with confidence knowing we stand behind every order.