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Privacy Policy

At SSMTOYS (https://ssmtoys.com), your privacy is our top priority. As a dedicated online retailer of premium adult toys and sexual wellness products, we fully understand the sensitive nature of our industry. We are committed to handling your personal information with the highest standards of care, transparency, and security. This Privacy Policy outlines how we collect, use, protect, and manage your data when you visit our website, create an account, place an order, or interact with our services.Our practices are designed to ensure complete discretion—from anonymous browsing to plain, unmarked packaging for every shipment. We comply with applicable data protection laws, including GDPR for European customers and similar regulations worldwide. We never sell your personal information to third parties.If you have any questions about this policy or your data, please contact us using the details at the end of this document.1. Information We CollectWe only collect information necessary to provide a seamless, secure, and personalized shopping experience.Information You Provide Voluntarily:

  • Account Registration: Email address, password, and optional details like shipping address or phone number for order notifications.
  • Orders and Checkout: Billing and shipping addresses, payment method details (processed securely by third-party providers), and any delivery instructions.
  • Account Features: Preferences for newsletters, wishlist items, points balance, or coupon redemptions.
  • Customer Support: Information shared via email, live chat, or WhatsApp to resolve inquiries, returns, or issues.

Automatically Collected Information:

  • Usage Data: IP address, browser type, device information, operating system, and pages visited—to improve site functionality and detect fraud.
  • Analytics: Anonymized data on browsing patterns, such as products viewed or cart activity, to enhance recommendations and site performance.

Cookies and Tracking Technologies: We use cookies and similar tools to:

  • Maintain secure login sessions and shopping carts.
  • Remember preferences (e.g., currency, language, or points tracking).
  • Analyze site traffic anonymously for improvements.

You can control cookies through your browser settings. Essential cookies are required for core functions like checkout; disabling them may limit site usability. We do not use cookies for invasive tracking or third-party advertising.2. How We Use Your InformationYour data enables us to deliver reliable, discreet service:

  • Order Fulfillment: Process purchases, arrange shipping in plain packaging, send confirmations, and provide tracking.
  • Account Services: Manage points accumulation, apply discounts/coupons, maintain wishlists, and send optional order updates.
  • Customer Support: Assist with queries, returns (unopened items within 30 days), refunds, or product questions.
  • Site Enhancements: Use anonymized analytics to improve navigation, product selection, and loading speeds.
  • Marketing Communications (with your consent): Send newsletters about new arrivals, exclusive promotions, or points reminders—you can unsubscribe at any time via the link in emails.
  • Security and Legal Compliance: Prevent fraud, verify transactions, and meet regulatory requirements (e.g., tax records).

We minimize data use and never employ it for unrelated purposes.3. Discreet Shipping and Billing PracticesPrivacy extends beyond data—it’s built into every order:

  • Packaging: All shipments use completely neutral, unmarked boxes with no logos, product descriptions, or branding visible externally.
  • Billing Statements: Charges appear under discreet merchant names, with no reference to product types.
  • Sender Information: Neutral return addresses to avoid any indication of contents.

These measures ensure maximum confidentiality from warehouse to delivery.4. Data Sharing and Third PartiesWe share information only when essential for operations, under strict agreements:

  • Payment Processors: Trusted providers (e.g., PayPal, secure card gateways) handle transactions—we receive only confirmation, not full card details.
  • Shipping Carriers: Limited to name, address, and tracking needs for delivery.
  • Service Providers: Analytics tools (anonymized data only) and IT support for site maintenance.
  • Legal Obligations: Rarely, if required by law (e.g., court order), with notice where permitted.

We do not share data with marketers, advertisers, or unrelated parties.5. Data SecurityWe employ industry-leading protections:

  • Full SSL/TLS encryption for all transmissions.
  • Secure, audited servers with restricted access.
  • Payment Card Industry Data Security Standard (PCI DSS) compliant processing.
  • Regular security reviews and updates.

No system is 100% impenetrable, but we proactively monitor and respond to threats. In the unlikely event of a breach affecting your data, we will notify you promptly as required by law.6. Your Rights and ChoicesYou have full control over your information:

  • Access: Request a copy of your data (e.g., order history, points).
  • Correction: Update details anytime via your account.
  • Deletion: Ask us to remove personal data (subject to legal retention for orders, taxes, or warranties).
  • Opt-Out: Unsubscribe from marketing instantly.
  • Restriction/Objection: Limit certain processing (e.g., for marketing).
  • Portability: Receive your data in a transferable format (GDPR-eligible users).

For GDPR/CCPA or similar rights, we process requests within 30 days after identity verification. Contact us to exercise these rights.7. Data RetentionWe retain information only as long as needed:

  • Orders: Up to 7 years for tax/warranty compliance.
  • Accounts: While active; deleted on request or after prolonged inactivity (with notice).
  • Support Records: Briefly for quality improvement.
  • Cookies: As described (session to 1 year).

Unnecessary data is deleted or anonymized promptly.8. Children’s PrivacySSMTOYS is strictly for adults 18+ (or 21+ where required by law). We implement age verification at site entry and do not knowingly collect data from minors. If discovered, such data is deleted immediately.9. International Data TransfersAs a global retailer, data may be processed in secure locations outside your country (e.g., USA-based servers). We use approved safeguards like standard contractual clauses to ensure equivalent protection.10. Third-Party Links and Embedded ContentOur site may link to external resources or include embedded elements. These have independent privacy policies—we encourage reviewing them.11. Changes to This PolicyWe may update this policy to reflect service or legal changes. Material updates will be communicated via email or prominent site notice. Your continued use constitutes acceptance.Contact UsFor questions, rights requests, or concerns:

  • Email: rphao2002@gmail.com
  • WhatsApp: +1 626-465-6892

We respond promptly and aim for full transparency.Thank you for trusting SSMTOYS with your privacy. This commitment allows us to focus on delivering high-quality adult toys and sexual wellness products in a safe, discreet environment. We value your confidence and continually work to earn it.

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