Account & Registration (1–10)

1. How do I create an SSMTOYS account?
   Simply click “Sign Up” on the homepage and register quickly using your email or phone number. An account gives you access to points accumulation, exclusive coupons, and easy order tracking.
2. What if I forget my password?
   On the login page, click “Forgot Password,” enter your registered email, and we’ll send a reset link immediately. We recommend using a strong password for account security.
3. Can I shop without an account?
   Yes, guest checkout is available. However, creating an account lets you manage order history and earn rewards more easily.
4. How do I update my personal information?
   Log in, go to “My Account,” and edit your email, shipping address, or password at any time. We strictly adhere to privacy policies and never share your data.
5. How can I check my points balance?
   Visit the “Points History” section in “My Account” to view your current balance, earning records, and redemption history.
6. Why should I create an account?
   Registered users enjoy points rewards, personalized coupons, faster checkout, and full order management features.
7. Can I delete my account?
   Yes. Contact customer support with your account details, and after verification we will permanently delete your account and associated data.
8. How is my account security protected?
   We use SSL encryption and optional two-factor authentication to safeguard your personal and payment information.
9. How do I subscribe to your newsletter?
   Subscribe at the footer of the homepage or in your account settings to receive new product alerts and exclusive offers.
10. Can guest users use coupons?
    Some homepage coupons work for guests, but account-exclusive coupons require login.

Payment & Ordering (11–20)

11. What payment methods does SSMTOYS accept?
    We accept Google Pay, Apple Pay, credit/debit cards, and PayPal. We are continuously expanding options for different countries.
12. Is the payment process secure?
    All transactions are processed through encrypted channels. We do not store full card details, ensuring maximum security.
13. Can I cancel an order?
    Orders are processed hourly. Once handed to our logistics partner, cancellation becomes very difficult. Please double-check before purchasing.
14. How do I track my order status?
    Log in to “My Orders” for real-time updates on processing, shipping, and tracking.
15. Why didn’t I receive an order confirmation email?
    Check your spam/junk folder. If it’s missing, contact support and we’ll resend it manually.
16. Can I change the shipping address after ordering?
    Possible only before processing. Contact support immediately; changes after shipment are not possible.
17. Do you offer installment payments?
    Some providers (such as PayPal) support installments—availability depends on your payment method.
18. Why is the final amount different from the cart?
    Differences may arise from taxes, currency conversion, or applied promotions. Review the checkout summary for details.
19. How do I add multiple items to my cart?
    Click “Add to Cart” on product pages and continue shopping. Everything will be combined at checkout.
20. How quickly are orders processed?
    Most orders begin processing within 1–2 hours, with faster handling on business days.

Discreet Shipping & Delivery (21–30)

21. Is SSMTOYS packaging discreet?
    Yes. We use completely plain packaging with no brand logos or product descriptions to protect your privacy fully.
22. Which countries do you ship to?
    Orders typically take 3-15 days, while large orders take 10-40 days, depending on customs regulations.
    
23. How long does shipping take?
    Domestic orders typically arrive in 3–7 days; international orders take 10–20 days, depending on customs.
24. How do I track my package?
    You’ll receive a tracking number by email once shipped. Check it in “My Orders” or on the carrier’s site.
25. How is shipping cost calculated?
    Free shipping on orders over a certain amount (e.g., $69); otherwise, standard rates apply by region.
26. Is pickup available?
    Currently we offer direct-to-door shipping only.
27. Who pays customs duties on international orders?
    All taxes and fees are included in your order cost; there are no additional charges.
    
28. Why prioritize discreet packaging?
    Privacy is central to shopping for adult toys—it’s one of our core commitments.
29. Will the package reveal its contents?
    Absolutely not. The exterior is a plain carton with no hints.
30. What if delivery is delayed?
    We’ll notify you by email and offer compensation where appropriate.

Returns & Refunds (31–38)

31. Can I return an unopened package?
    Yes. Unopened items (original packaging intact with unbroken seals) are eligible for return within 30 days.
32. How does the return process work?
    Contact support for return instructions and address. Follow them exactly for smooth processing.
33. How long do refunds take?
    7–14 business days after we receive the return, credited to the original payment method.
34. Are original shipping fees refunded?
    No, refunds deduct the original shipping cost.
35. Can opened items be returned?
    For hygiene reasons, opened items are not returnable unless defective.
36. What if there’s a quality issue?
    Provide photos as evidence, and we’ll offer free replacement or full refund.
37. Who pays return shipping?
    Customer pays for non-quality returns; we cover it for defects.
38. When does the 30-day return window start?
    From the date you sign for/receive the package.

Product Information & Safety (39–50)

39. Are SSMTOYS products body-safe?
    Yes. All items use medical-grade silicone or other certified body-safe materials meeting international standards.
40. How do I clean adult toys?
    Use mild soap and warm water or dedicated toy cleaner. Rinse thoroughly and air-dry.
41. Are products waterproof?
    Most are fully waterproof—check individual product descriptions for details.
42. How long do rechargeable toys take to charge?
    Typically 1–2 hours for a full charge. We recommend charging fully before first use.
43. How many vibration patterns are there?
    Varies by model, usually 7–10 patterns. Full specs are on the product page.
44. Is there a warranty?
    Yes, most products come with a 1-year limited warranty.
45. How do I choose the right adult toy?
    Browse our beginner guides and categories—we offer detailed recommendations by experience level.
46. Why do you release new products regularly?
    We acquire patents and maintain an in-house design team that continually innovates and improves our lineup.
47. Are the toys quiet?
    We prioritize whisper-quiet motors; most operate at very low noise levels.
48. What’s the best way to store toys?
    Keep them in a cool, dry place, ideally in a dedicated storage pouch to prevent dust.
49. What safety standards do products meet?
    CE, RoHS, and other international certifications ensure no harmful substances.
50. What do you recommend for beginners?
    Start with progressive training kits to build comfort gradually.

Discounts & Promotions (51–55)

51. How do I get coupons?
    We periodically issue coupons directly to registered accounts and feature them on the homepage.
52. How do points work?
    Redeem them at checkout for discounts—full details on our Points Policy page.
53. What kinds of promotions do you run?
    Occasional flash sales and seasonal offers—check product pages regularly.
54. Is there a first-order discount?
    New customers often receive 30% off or other welcome offers.
55. How do I earn points?
    Through purchases, reviews, registration, and occasional bonus activities.

Customer Support & Other (56–60)

56. How do I contact customer support?
    Use live chat on the site, email, or WhatsApp—we respond quickly.
57. Which languages do you support?
    Primary support in English and Chinese; we can assist in additional languages via translation.
58. Is the website secure?
    Full HTTPS encryption protects all browsing and transactions.
59. Why choose SSMTOYS?
    Discreet shipping, premium quality, continuous innovation, and outstanding privacy protection are our core strengths.
60. Do you have physical stores?
    We are online-only to ensure maximum privacy and global convenience.

Thank you for choosing SSMTOYS! We’re committed to offering premium adult toys and sexual wellness products. We hope these answers make your shopping experience smoother. For any further assistance, please don’t hesitate to reach out.